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We are currently recruiting for a client based in the Burnley area who are looking to recruit an IT Customer Support / Training Manager. This is an exciting opportunity working for a well established client and you will be recruited on a permanent basis.
Day to day duties will include:
- Responsible for a team of 3 staff.
- Providing training to clients on the products via Teams / Zoom once the products have been installed.
- Making sure levels of aftercare are met with each client and followed up.
- Resolving customer incidents and training support by means of; Telephone. Teams and Occasional site visits.
- Providing a friendly and professional service to their customers at all times.
- Managing customer incident progress, call backs and correspondence when required.
- Making sure the team are prioritising calls and incidents and escalating in a time frame.
- Providing support and guidance to customers throughout migration to their products.
- Organising and creating work plans and instruction manuals.
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Experience required
- A full UK driving licence and access to your own car.
- Strong IT knowledge and AV experience would be an advantage.
- Experience of presenting to a camera would be advantageous.
- Must be well organised and be used to planning their own day to day routines.
Hours of work & some of their benefits
- Monday – Friday 9am – 5pm ( with the occasional call after hours )
- Pension scheme
- 22 days holiday + bank holiday
- Extra training courses provided if needed
If you feel you have the right experience for this vacancy then please apply immediately.
