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Position: Performance Manager
Location: Lancashire/Burnley
Salary: £32,000 per year
Hours: Monday to Friday, 40 hours per week
Benefits:
- 24 days annual leave (+ public holidays)
- Business needs company vehicle
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities (e.g., professional qualifications, training, and personalized support programs)
- Attractive Employee Referral Rewards Scheme
- 24/7 Employee Assistance Program and access to a mental wellbeing app
Key Responsibilities:
- Build positive relationships with all stakeholders.
- Assist with performance and compliance of FM services across all schools.
- Manage helpdesk jobs through to closure.
- Produce monthly and annual service reports.
- Perform data collation and trend analysis.
- Handle and resolve customer issues.
- Conduct internal audits and management safety visits.
- Act as on-call duty manager as needed.
- Assist in completing contractual documentation (JERPs, Customer Satisfaction Surveys, Service Delivery Plans, Education Manual, Business Continuity Plan).
- Manage CAFM performance monitoring tools and asset management.
- Report incidents and accidents (AIMS).
- Manage ad-hoc issues as required.
- Attend and assist in end-user/client meetings, ensuring timely delivery of actions.
Requirements:
- Good understanding of FM industry standards and compliance.
- Previous experience in a client-focused or service-based environment.
- Proficient in MS Office applications (Word, Excel, PowerPoint, etc.).
- Working knowledge of CAFM systems.
- Strong communication, customer care skills and organisational skills.
- A full UK Driving License.
Next Steps:
If you’re interested in this position:
- Apply through the advert or company website.
- For more information, contact Kelsey Gwilliam.
Good luck with your application! If you need assistance, feel free to ask.
