Customer Service / Marketing Assistant

My client is a well-established manufacturing company based in Burnley. They specialise in quality precision pressed components and are a leading supplier of engineering subcontract services across the UK. They are renowned in their field for excellent service. Their team are looking for a dedicated customer service assistant, who can develop accounts and gain new business with experience in social media and marketing.

The ideal candidate will bring a fresh approach to their social media presence and deliver excellent customer care through various channels, including; website, email and telephone.

Job Type: Full-time

Pay- 26,000

Schedule:

• Monday-Thursday 08:30- 16:45
• Friday 08:30-13:30

(36 hours p/w)

Responsibilities:

• Proactive approach to customer requirements
• Handling both incoming and outbound calls for customers
• Assist with developing and maintaining their social media account
• General marketing duties
• Identify customer needs and expectations
• Work closely with management to ensure orders are fulfilled on time
• Assist with the day-to-day office duties

Skills Required:

• Excellent communication skills both written and verbal
• Organised and professional in manner
• A desire to deliver exceptional customer service
• Remain calm under pressure
• Creative approach to determining problems and finding solutions
• Ability to work on own initiative
• A keen eye for quality and enthusiasm to get the job done correctly
• Good IT Skills including using excel
• Ability to multi-task while navigating tight deadlines
• Highly organised and enthusiastic
• A team player

Qualifications Required:

• English, Maths and ICT- GCSE or equivalent

Benefits:

• Varied role
• Fulfilling and friendly work environment
• Statutory holiday pay
• Statutory sick pay

Experience:

• Customer service 2 years (required)
• Administration 1 Year (required)
• Social Media development (desired)

Work Location: In person

If you are looking for a role with a range of responsibilities and a rewarding feeling, I encourage you to apply for this role.