Senior Commercial Account Handler

A wonderful opportunity to join a Commercial insurance office that is going in one direction, with a book of commercial clients that is growing.

Due to the growth, the business is looking for a strong experienced Commercial Account Handler, to ensure the same level of professional services are provided to Clients paying premiums between circa £50k and £100k GWP, and higher.  

The business is part of a large UK and Global business, but local service and presence is key to delivery. A community broker at heart.

Day to day:

• Liaising with clients directly in the broking, processing and daily administration of new business, mid-term alterations and renewals .
• Working with business strategy and support the development plans for retention and growth of income.
• Provide complete professional insurance advice and service to existing clients.
• Negotiate with underwriters to find the most suitable insurance for client at the best price.
• Ensure clients understand the terms and the extent of the cover provided in line with industry regulations.
• Arrange specialised types of insurance cover in complex cases. This involves preparing reports for insurance underwriters and surveyors and negotiating with insurers.
• Advise clients on risk management and help to devise new ways to mitigate risks.
• Develop and maintain networks/formal channels within and outside the Company to gain information and develop own breadth of awareness and understanding.
• Ensuring the adherence to New Business and Renewal timeline procedure
• Work closely with Senior Brokers and  Account Executive on new business cases and renewals.
• Maintain relationships with key partners in the market through meetings and providing feedback and updates to the team.
• Raise debits and credits in an accurate and timely manner and liaise with accounts when necessary.
• Ensure the highest standards of customer care, service and client retention
• Provide less experienced staff with support (i.e. technical and underwriting expertise) as and when required.
• Liaise with Claims Department to gather information on clients claim history and impact this will have on future business.  

About you:

• You'll have a positive outlook, enjoys building trading relationships and delivering a great service
• Your knowledge of Commercial Insurance should include hands on broking of risks across SME, Commercial up to Mid Corporate cases across all classes
• You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and be competent with Acturis (Or equivalent)
• You should also be confident in dealing with stakeholders at all levels within a Broker and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales, influencing and IT Skills.

The rewards:

A negotiable basic salary + bonus and all the normal benefits (Holiday - 25 days + Bank Holidays, Pension, Death in Service etc.)

A wonderful office environment within a growing business where looking after clients is king

We'll also fully support your professional development (including fully funded qualifications - post probation)