Export Customer Service Administrator

We are currently seeking a skilled and dedicated individual to join a based Burnley team as an Export Customer Service Administrator. This role is critical to ensuring smooth and efficient communication with our overseas export partners. The successful candidate will be a key contact point, managing customer enquiries, orders, and logistics coordination while providing exemplary customer service.

Key Responsibilities

• Process customer orders, ensuring accurate entry into the system and timely shipment.
• Respond to customer enquiries promptly and professionally, providing information on products (such as stock, whether a fabric is suitable for the particular end use, etc), order status, and shipping details.
• Coordinate with logistics and distribution/ warehouse team.
• Resolve customer issues, complaints, and returns efficiently, maintaining customer satisfaction.
• Maintaining up-to-date customer interactions, transactions, and feedback records using our CRM system.
• Assist in preparing export documentation and ensure compliance with international trade regulations.
• Provide translation support as needed.

Essential Skills and Qualifications

• Excellent written and verbal communication skills.
• Proven experience in a customer service role, preferably within an export or logistics environment.
• An understanding of, or experience in, soft furnishings/ interiors/ textiles would be advantageous (although training is offered). 
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Proficiency in using CRM software and Microsoft Office Suite.
• Knowledge of international shipping processes and export documentation is an advantage.
• A detail-oriented and proactive approach to resolving customer issues.
• Strong problem-solving skills and ability to work independently and as part of a team.

Competencies for success

• Excellent interpersonal skills with a customer-centric mindset.
• Adaptability to work in a fast-paced and dynamic environment.
• Able to maintain knowledge of a highly technical product. 
• A high degree of integrity and professionalism in handling customer information.
• Eagerness to learn and grow within the role and company.

Why Join This Company?

• Competitive salary.
• 25 days holiday plus bank holidays.
• Pension - salary sacrifice. 
• Staggered working hours, Totalling 37.5 hours per week, Monday to Friday, per a working pattern of your choice between opening hours 08:00 - 18:00. 
• Opportunities for professional development and career progression.
• A collaborative and inclusive work culture that values diversity and innovation.
• Lovely, modern and accessible offices which are commutable.
• Regular fun social events. 
• On-site parking (free).

If this sounds like you, please reach out for more information or confidential chat.