Back to searchService Advisor
Service Care Solutions
Posted 5 days ago, valid for a month
Burnley, Lancashire BB11 1NG, England
£35,000 per annum
Full Time
In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.
Sonic Summary
- We are seeking a Service Advisor for our Burnley dealership, focusing on providing excellent customer service in the automotive sector.
- The role offers a basic salary of £27,000 with on-target earnings of £35,000, along with a great bonus scheme and comprehensive benefits.
- Candidates should have proven experience in a customer-facing role, ideally within the automotive industry, and possess strong communication and organizational skills.
- This full-time position requires a commitment of 42.5 hours per week, including Saturday mornings on a rotating basis every three weeks.
- Join our dynamic team to enhance your career with excellent training, development opportunities, and clear pathways for progression.
Salary & Benefits
Basic Salary: £27,000
On Target Earnings: £35,000
A great bonus scheme
Excellent training and development opportunities
Clear career progression pathways
Comprehensive company benefits
This is a 42.5 hour per week full time role working Monday to Friday. You will be required to work a Saturday morning once every 3 weeks on a rota.
Key Responsibilities
Act as the first point of contact for customers, providing exceptional service and support.
Manage and coordinate vehicle servicing and repairs, liaising with the workshop team to ensure timely completion.
Provide accurate estimates and keep customers informed of progress, costs, and any additional work required.
Maintain detailed and accurate records, ensuring smooth communication between departments.
Promote and upsell services and products to maximise customer satisfaction and dealership profitability.
About You
Proven experience in a customer-facing role, ideally within the automotive industry.
Strong communication and organisational skills with the ability to manage multiple tasks efficiently.
A proactive and positive approach to problem-solving and customer service.
Knowledge of automotive servicing and repairs is advantageous but not essential.
A valid UK driving license.
Why Join Us?
This is a fantastic opportunity to be part of a dynamic and supportive team where your contributions are valued, and your career ambitions are supported. With realistic earning potential and plenty of development opportunities, this role is perfect for someone looking to excel in their automotive career.
Apply now and become a vital part of our dedicated team in Burnley!
