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IT SUPPORT TECHNICIAN
PERMANENT
LOCATION: BURNLEY
FULL TIME: MONDAY TO FRIDAY (HYBRID)
Hawk 3 Talent Solutions are looking to recruit IT Support Technicians for our client, a specialist manufacturer based in Burnley.
Key Responsibilities
- Set up and deploy user workstations, making sure to install all the necessary applications and tools.
- Troubleshoot and resolve any issues with hardware, software, and connected devices.
- Create and manage Microsoft 365 user accounts, ensuring they have the right licenses and properly configured mailboxes.
- Provide local, on-site support as well as remote assistance to our global team.
- Oversee mobile device program by ordering and configuring devices, enrolling them in MDM, and guiding users.
- Help fix connectivity challenges, whether it's LAN, WAN, or WiFi.
- Handle service desk tickets promptly and efficiently, making sure it meets a service level agreements.
- Stay updated on and follow all CRCE/Site QHSE project-related procedures.
- Perform your duties safely and effectively, in compliance with the company's QHSE policies, and report any unsafe
Skills and experience sought:
- Excellent Communicator and Customer Service Skills
Experience of supporting the following technologies:
- Microsoft Windows desktop operating systems
Microsoft Active Directory
Microsoft Office suite
Android mobile devices
Apple mobile devices
Basic PC\Notebook hardware support
Antivirus technology and procedures
Benefits:
Holidays 25 days plus 8 Bank Holidays, rising with long service
Pension - 3% ee - 6% er and 4% ee - 7% er
Onsite Parking
Enhanced Family Friendly Policy
Life Assurance x 4 of salary
EAP
Closing date: 28/2/2025
To Apply please follow the application process for the site this job is advertised on or email your CV to (url removed) By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
