Front of House Manager

Are you a hospitality professional with a passion for delivering exceptional guest experiences? Our client, a premier luxury hotel and spa resort nestled in 40 acres of stunning parkland in Burnley, Lancashire, is seeking a dedicated Front of House Manager to lead their guest-facing operations. If you thrive in a fast-paced environment and are committed to upholding high standards of service, this could be the perfect opportunity for you.

Role Overview: As the Front of House Manager, you will oversee the day-to-day operations of the front desk, concierge, and other guest services teams, ensuring a seamless and welcoming experience from check-in to departure. You'll work closely with other departments to ensure guest needs are met promptly and professionally, while maintaining a warm and organised lobby environment.

Benefits:

• Competitive salary (30,000 - 33,000 per year, based on experience)
• Company pension
• Discounted or free food
• Employee discount on services and dining
• Free on-site parking
• Complimentary gym membership
• Sick pay
• Provided uniform

This is a full-time, on-site role in Burnley, Lancashire. Applicants should be able to reliably commute or be prepared to relocate.

Key Responsibilities:

• Oversee front of house operations, ensuring smooth service from arrival to departure.
• Lead and train front desk, concierge, and guest-facing teams to deliver excellent customer service.
• Coordinate with housekeeping, maintenance, and food & beverage teams to meet guest needs.
• Manage reservations, check-ins, check-outs, and guest inquiries efficiently.
• Address guest concerns professionally, ensuring guest satisfaction at all times.
• Maintain a clean, welcoming, and aesthetically pleasing lobby area.
• Collaborate with management to enhance guest experiences and improve operational efficiency.

What We're Looking For:

• Previous experience in hospitality, hotel, or restaurant management preferred.
• Strong leadership skills, with the ability to motivate and manage a team.
• Knowledge of front office operations and reservation systems.
• Customer service-oriented with excellent communication skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Flexibility to work evenings, weekends, and holidays as required.

Schedule:

• Weekend availability required

Experience:

• Hospitality: 1 year (preferred)
• Customer service: 1 year (preferred)
• Hotel Front of House Management: 2 years (required)

If you're ready to make an impact in a prestigious and luxury setting, apply today and join a team committed to delivering outstanding guest experiences!

INDMG