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Sea & Air Freight Supervisor
Full Time / Permanent / 08.30 17.30 Mon-Fri
Occasional out of hours work will be required (being on call every now and again).
Salary up to £45k negotiable depending on experience
Generous Company Pension scheme
Company Benefits (Health Cash Plan, Access to Employee Assistance Programme offering 24/7 support across a wide range of areas, team building events and much more!)
Member of Employee Ownership Trust (EOT) - Annual Bonus (Tax-Free) for Employees
Training & Development Opportunities
Hybrid contract upon successful completion of 6-month probation 3 days in the office and 2 days working from home.
Based in Burntwood (WS7)
Join the dynamic team at Espace, the UK's first ever 100% employee-owned freight forwarder, as our Sea & Air Freight Supervisor of a small team, and play a leading role in shaping the future of our Sea & Air freight offering. As we set our sights on growing our Sea & Air Freight business alongside our other multimodal services, we are in search of an individual who has dedicated a minimum of five years to this specialism. The perfect candidate will boast a profound understanding of sea & air freight, coupled with extensive business acumen and an energetic pace of work. If you have the dedication, expertise, and the passion to elevate our offering, Espace is eager to welcome your application.
We are offering a great opportunity to grow within a modern, forward-thinking business. Hence, we would like an upbeat, motivated, tenacious character looking for a career in freight.
A little bit about the company ... we are a non-asset owning freight forwarder with agency representation worldwide. Our people are our most valuable asset and we win business with our can -do approach, exceptional levels of customer service and trusted agency network.We specialise in general forwarding by road to within the UK, and all over Europe. Worldwide destinations by air and sea. In addition to this, we offer a UK customs brokerage service.
Main Purpose
To further develop our Sea and Air freight offering with existing and new customers. Responsible for the teams delivery of operational activities, in accordance with targets set, to contribute to achievement of the company vision and overall business objectives, reaching targets/KPIs set year on year. Consistently perform to high quality standards.
Overall Responsibility and targets
Our Sea and Air freight operators main responsibility is the completion of important daily operation tasks predominantly for Sea and Air freight. You would carry out this role as well as overseeing the activities of other team members.Some out of hours work will be required (being on call every now and again).
Operations
Ensure that productivity and profitability goals for team are met.
Have a fundamental understanding of our operational systems.
As and when applicable, provide local/external market conditions feedback on the Sea and Air industry to the Operations Director which will feed in to the monthly operational board meeting.
Utilise Top 10 Accounts report to continually evaluate the development of your departmental client base, and the revenue distribution amounts and % of top clients, and work towards goal of balanced customer base.
Quoting, covering and inputting a range Sea and Air freight shipments on our TMS.
Work closely with the UK dept to arrange and handle more UK haulage in house for Sea and Air shipments.
Obtain prices and solutions for Sea and Air freight business for prospects of other Sales BDMs.
Use of carrier portals and other relevant software to the dept.
Close monitoring of Sea and Air shipments. Problem solving, high levels of customer service with both clients and suppliers and ensuring customer requirements are met.
Ensure effective use of our CRM on our new TMS.
Logging quotes and pro-actively chasing them to convert to shipments.
Liaising with our customs dept to complete customs documentation for Sea & Air shipments.
Proactively liaising with customers, agents and suppliers.
Service Development
Develop supplier/carrier relationships to ensure that we are getting the best rates and service.
Help to source new suppliers / carriers and form new partnerships.
Participate in the regular sales meeting and departmental team meetings.
Assist in marketing activity to promote the service by email, mailshot, calls. When time permits, making calls to our existing customers to see if they have Sea and Air freight requirements but also cross sell for other depts (European Standard Road Freight, European Express, UK and Customs).
Visit existing clients to further develop and strengthen relationships.
Skills & experience required
Good overall knowledge of the Sea and Air freight industry, quotations, pricing, facilitation and use of all incoterms.
Knowledge of Customs across sea & air freight
Knowledge of all sea & air freight areas (bulk, breakbulk, LCL, FCL containers, RoRo, general cargo)
Spark! Hunger!
Flexibility, adaptability and quick thinking.
Tough Negotiator
To be well-organised and thorough, even under pressure.
To enjoy working within a target-driven team environment - Be a team player
Good drive and energy
Working for an Employee-Owned business requires its co-owners to be team players and think and act like owners. Taking ownership and accountability is key. Effective communication and organisational skills will be needed as will an ability to prioritise and manage high workloads at times.
Our Company values are PURE: Professionalism, Unity, Respectfulness and Enthusiasm.
If you feel you have what it takes to fulfil this role, please apply through this advert with your CV and a covering letter stating why you think we should invite you for an interview. Please also state your current salary and/or salary expectations.
DEADLINE FOR APPLICATIONS: 4th November 2024
(APPLICATIONS WILL BE REVIEWED AS THEY COME IN)
NO AGENCIES PLEASE
