Back to search
Road Freight Customer Service Manager
40,000-45,000 basic plus bonus
Location: Lichfield
Full-time | Permanent
We are working with a global logistics company that continues to expand despite the pressures of US tariffs and broader economic uncertainty. They are now looking for a skilled and motivated Road Freight Customer Service Manager to lead their customer service team at a large, modern site.
This is an excellent opportunity to join a resilient and forward-thinking business that places real value on its people and culture. The successful candidate will take ownership of customer experience across road freight operations, leading a team and driving service excellence.
The Role:
As the Road Freight Customer Service Manager, you'll be responsible for overseeing and motivating a team of customer service professionals supporting road freight logistics. You'll work closely with internal stakeholders to ensure service delivery is consistent, responsive, and aligned with customer expectations.
The Package:
- Competitive salary + annual performance bonus
- 25 days holiday + bank holidays
- Private healthcare
- Access to a large, modern logistics site with excellent onsite facilities
- Career development within a growing global business
- A supportive, team-driven culture where your impact is visible
Key Responsibilities:
- Lead, mentor, and support a high-performing customer service team within the road freight division.
- Act as the main escalation point for road freight service issues, ensuring swift resolution and excellent communication.
- Work cross-functionally with operations, sales, and dispatch to ensure seamless service delivery.
- Monitor KPIs and service metrics, using insights to drive improvements and ensure high levels of customer satisfaction.
- Foster a proactive, solutions-focused culture within the team.
- Stay updated on trends and developments in road freight logistics.
What We're Looking For:
- Strong experience in customer service management within road freight.
- Proven leadership ability and a track record of building successful teams.
- In-depth knowledge of road freight processes, documentation, and customer expectations.
- Excellent communication, problem-solving, and people management skills.
- Confident working in a fast-paced environment with changing priorities.
- Proficiency in CRM systems and logistics software.
If you're an experienced customer service leader from the logistics sector-especially with a background in road freight-this is a great opportunity to take the next step in your career with a company that's growing and investing in the future.
Interested? Apply now or get in touch for a confidential conversation
WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.
WR is acting as an Employment Agency in relation to this vacancy.
