Titan are currently working with a Freight Forwarder based in Burntwood who are looking for an experienced Customs Clearance Supervisor to join their team.

Hybrid working - 3 days office / 2 days home (after initial probation)

The main purpose of the roleis to ensure that the customs department runs smoothly and efficiently and that all customs requirements are carried out in a timely and compliant manner. You will oversee the department, identify issues, and make operational changes to improve efficiency.

You will be responsible for the teams delivery of operational activities, in accordance with targets set, to contribute to the achievement of the company vision and overall business objectives, reaching targets/KPIs set year on year. Consistently performing to high quality standards.

Key Responsibilities:

Support and advise customers/suppliers on all international import/export customs queries
Ensure excellent customer service and proactive communication is always maintained
Declarations will be completed accurately within the required time frames
Provide excellent customer service, keeping customers advised on declaration completion and confirming VAT and duty payments to customers when required. Spotting and reacting to any customs issues that might cause delay to a shipment
Build, develop and support the customs team, constantly striving for continuous improvement
Conduct regular one-to-one meetings with line reports to discuss performance and gather feedback
Continuously monitor, analyse, and report on departmental data
Ensure the company is fully compliant with the requirements of HMRC and other relevant bodies
Create training documentation and provide internal training where required
Ensure all staff are updated and aware of purchase and sale costs
Execute regular internal audits on files, checking internal departments and external suppliers are compliant
First point of contact / go to person for queries in the team or customers for escalation
Prompt query resolution both operational and administrative

Required

Have a good knowledge of customs (European, Sea and Air) and the different processes involved
Knowledge of the different types of customs entries/documentation
Good overall knowledge of the external customs market
Have an understanding of import VAT and duty, quotas
Excellent communication and listening skills
Experience of using different types of customs platforms and software

Previous experience within a similar environment is essential

The company offers a great working environment, working hours are Monday to Friday, 8:30am- 5:30pm, offering a salary up to £40,000 depending on experience.

To apply, please send us your most up to date CV, detailing your relevant experience and we will call you back to discuss the position in more detail.