Aftersales Team Leader

Aftersales Team Leader - Hinckley

Location: Hinckley
Salary: Salary: 30,000
Working Hours: 38.5 Hour Contract * 5 Days a Week * Mon 9am-6pm * Tues-Fri 10am-6pm

OC19179

We are recruiting for an experienced An Aftersales Team Leaderfor our clients contact centre in Hinckley.

This is a exiting opportunity for An Aftersales Team Leaderto join a modern contact centre great team and site that offers training & promotion opportunities.

For this An Aftersales Team Leader opportunity you must have experience within customer service, ideally over phone and email

We are the UK's fastest growing, independently owned Used Car Supermarket. Having a vast amount of experience within the industry and having an excellent selection of used cars to suit every need and budget, we are all about keeping customers happy by offering an excellent customer service.

A fast paced and vibrant atmosphere, backed up with a strong support team to train and develop you in your long and lucrative career.

The successful candidate should have excellent PC and telephone skills, be able to build relationships with a wide range of people, whilst resolving any issue that comes their way.

The role -

• The successful candidate will be responsible for overseeing the day-to-day operations of the aftersales department
• Ensure excellent customer service
• Maximise team efficiency
• Respond to post sale customer enquires
• Aid in the team resolving issue promptly
• Deal with any customer complaints
• Interpreting customer concerns and comments
• Liaising with customers and keeping them updated
• Advising customers on how to resolve issues with their vehicles
• Ensure customer expectations and requirements are identified, and successfully managed to gain a high standard of customer satisfaction

The Person -

• Candidates must have experience of delivering high levels of customer satisfaction in a very busy and demanding environment. Motor trade experience is desirable.
• People focused with the confidence and personality to develop long term customer relationships.
• Possess excellent communication skills with the ability to explain complex information accurately and concisely.
• Customer focused - able to identify and tackle critical issues. Be willing to find solutions and be prepared to maintain a positive customer experience.
• Able to work with defined processes and guidelines and have good core administration skills.
• Able to undertake new tasks and use initiative to support aftersales team.
• Results focused, you will be resilient and overcome obstacles to success and to learn from feedback.
• A good technical awareness or understanding of vehicles and components is desirable.

*Motor trade experience desirable

Working Pattern -

• 38.5 Hour Contract * 5 Days a Week * Mon 9am-6pm * Tues-Fri 10am-6pm

If you have any further questions then please submit your application so we can discuss through the opportunity and your CV.
Please note all applications will be strictly confidential and we won't send your CV out without talking with you first.

INDAS

Octane Reference:

Consultant: Billy Olivier

ctane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.