Application Support Analyst

Sanderson

Posted 19 hours ago, valid for 15 days

Burton-On-Trent, Staffordshire DE14 2WE, England

£30,000 - £36,000 per annum

Full Time

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Sonic Summary

We are seeking a proactive and skilled Digital Applications Support Specialist for a hybrid role to ensure the reliability and performance of digital solutions for a leading client.
The position requires experience in supporting and implementing digital solutions, along with a strong technical acumen for troubleshooting IT infrastructure and digital incidents.
Key responsibilities include supporting and maintaining digital applications, collaborating with internal and external teams, monitoring application performance, and managing incidents end-to-end.
The role also involves driving root cause analysis with technical teams, reporting on problem trends, and improving IT service processes.
The salary for this position is competitive, and candidates should have at least 3 years of relevant experience.

We are looking for proactive and skilled Digital Applications Support Specialist to ensure the reliability and performance of digital solutions for a leading client (hybrid opportunity)

Key Responsibilities:

Support & Maintenance: Proactively support and maintain the company's current and future digital applications and websites.
Collaboration: Work with internal and external parties to maintain application reliability.
Monitoring: Create and maintain relevant monitors/metrics for digital applications and websites.
Incident Management: Triage, categorize, and prioritize all digital incidents. Manage incidents end-to-end through internal and third-party support teams.
Problem Management: Drive internal and third-party technical teams to deliver root cause analysis. Regularly report on problem trends, resolution timelines, and improvement opportunities.
Process Improvement: Analyze and improve IT service processes. Track and report on SLAs and KPIs to identify improvement opportunities. Create, implement, and monitor action plans to enhance service quality.

Skills

Experience in Supporting and Implementing Digital solutions.
Technical acumen - Investigating/Troubleshooting IT Infrastructure and Digital related incidents
Knowledge of ITIL processes
Knowledge of Linux and Windows Server Operating Systems, .Net / IIS Web Application, DevOps processes, Web Application Firewalls
Excellent customer communication skills
Analytical and problem solving mindset.

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