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Support Analyst

Sanderson
Posted a day ago, valid for 23 days
Location

Burton-On-Trent, Staffordshire DE14 2WE, England

Salary

£30,000 - £36,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are seeking a proactive and skilled Digital Applications Support Specialist to ensure the reliability and performance of digital solutions for a leading client in a hybrid work environment.
  • The role requires a minimum of 3 years of experience in supporting and implementing digital solutions.
  • Key responsibilities include supporting and maintaining digital applications, collaborating with internal and external parties, and managing incidents end-to-end.
  • The position offers a salary range of $70,000 to $90,000, depending on experience and qualifications.
  • Candidates should possess technical acumen, knowledge of ITIL processes, and excellent customer communication skills.

We are looking for proactive and skilled Digital Applications Support Specialist to ensure the reliability and performance of digital solutions for a leading client (hybrid opportunity)

Key Responsibilities:

  • Support & Maintenance: Proactively support and maintain the company's current and future digital applications and websites.
  • Collaboration: Work with internal and external parties to maintain application reliability.
  • Monitoring: Create and maintain relevant monitors/metrics for digital applications and websites.
  • Incident Management: Triage, categorize, and prioritize all digital incidents. Manage incidents end-to-end through internal and third-party support teams.
  • Problem Management: Drive internal and third-party technical teams to deliver root cause analysis. Regularly report on problem trends, resolution timelines, and improvement opportunities.
  • Process Improvement: Analyze and improve IT service processes. Track and report on SLAs and KPIs to identify improvement opportunities. Create, implement, and monitor action plans to enhance service quality.

Skills

  • Experience in Supporting and Implementing Digital solutions.
  • Technical acumen - Investigating/Troubleshooting IT Infrastructure and Digital related incidents
  • Knowledge of ITIL processes
  • Knowledge of Linux and Windows Server Operating Systems, .Net / IIS Web Application, DevOps processes, Web Application Firewalls
  • Excellent customer communication skills
  • Analytical and problem solving mindset.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.