- Administer and maintain the LMS and Application System, ensuring smooth and efficient operation.
- Provide second-line support for system issues, escalating as necessary to internal stakeholders or external vendors.
- Collaborate with the education support team to assist users and identify trends in support tickets.
- Generate regular and ad-hoc reports to support decision-making and track key performance metrics.
- Identify and implement opportunities for system improvements, ensuring processes and quality standards are upheld.
- Support the digital learning systems roadmap, managing capacity and developments in line with governance policies.
- Stay current with industry trends, best practices, and emerging technologies in digital learning systems.
- Contribute to shaping a learning environment that meets the needs of diverse audiences.
- A degree in a relevant field or equivalent professional experience.
- Proven expertise in LMS administration within a learning and development environment.
- Excellent written and verbal communication skills, with the ability to train and support users across all levels.
- Experience managing concurrent projects and collaborating with external suppliers or vendors.
- A background in providing excellent customer service in a fast-paced environment.