Information Officer

In this role, you will be required to give guidance, support, and information to households in crisis using your skills to individuals with benefits advice, housing advice, energy & water schemes and more. Communication skills are vital for this position, both written and verbal. Using your skills, you will have the confidence to engage with customers, sometimes managing difficult conversations.

You will have experience in supporting others preferably in delivering welfare focused interventions and have knowledge of grant funding available sources. You will be highly proficient in the use of IT, specifically Microsoft applications.

You will be positive, patient, and empathic with an adaptable approach and have a passion for communicating and engaging with people.

Deliver a professional and responsive service

Advise clients on available benefit claims and potential grants available

To support on housing issues

To create and maintain high standards of case recording, providing information on the outcomes and details of advice, actions, and closure

To refer clients to other agencies as appropriate for specialist help with issues that fall outside the remit of the service

Keep all records confidential, safe, and accessible for future retrieval

Non-judgmental approach

Other duties and responsibilities

Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service

Abide by health and safety guidelines and share responsibility for own safety and that of colleagues

Comply with all information assurance guidelines

What do we expect of you?

Ability to interpret information to be able to make decisions

Knowledge of domestic energy and affordable warmth issues would be an advantage

Knowledge of the housing sector

Knowledge of the benefit system

The ability to show empathy

Active listening skills

To be able to adapt to different customer circumstances

Excellent attention to detail and highly organised

Excellent IT skills and experience of commonly used packages

Excellent customer service skills and ability to manage difficult conversations

Ability to work on own initiative, prioritise own work, meet deadlines

Good interpersonal skills and communication skills

To be flexible and reliable

Have great time management

Professional development

Keep up to date with legislation, case law, policies, and procedures relevant to post

Attend relevant internal and external meetings as agreed

Be aware of own learning needs

What can you expect of us?

A friendly and flexible culture

A growing organisation

A drive for continuous improvement

Entitlement to work in the UK

A job offer will be subject to confirmation that you are permitted to work in the UK in accordance with the relevant provisions. You will be asked to provide evidence of your entitlement to work in the UK if you are successful and an offer of employment is made.

Diversity Monitoring

We recognise the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds.

Monitoring recruitment and selection procedures is one way of helping us to ensure that there is no unfair discrimination in the way that we recruit people. To do this, we would like to know about the diversity profile of people who apply. The information is given in confidence for monitoring purposes only.

Shortlisting outcomes

Some positions may require additional assessments (practical task/test).

Criminal convictions

Anyone who applies, will be asked to disclose details of unspent convictions during the process. Having a criminal record will not necessarily bar you, much will depend on the type of job you have applied for and the circumstances of your offence.

Disclosure and Barring Service (DBS) checks are requested where proportionate and relevant to the post concerned