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Service Manager

Sanderson Recruitment
Posted 24 days ago, valid for 18 days
Location

Burton-On-Trent, Staffordshire DE14 2PZ, England

Salary

£55,000 per annum

Contract type

Full Time

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • We are looking for a Service Manager in Burton-on-Trent, offering a salary of up to £55,000.
  • The position requires a solid background in service support with modern digital technologies and industry best practices.
  • Key responsibilities include developing a Service Strategy, providing 24/7 support, and ensuring compliance with service levels.
  • Candidates must have demonstrable experience in a product support environment for a large-scale company or service provider.
  • This hybrid role requires 1-2 days per week onsite and emphasizes exceptional customer service and technical support skills.

Service Manager

Burton-on-Trent (hybrid - 1-2 days per week onsite)

Up to £55,000

We are seeking a dedicated Service Manager to ensure top-tier service and availability for our client's digital platforms. This role is crucial for achieving high digital ambitions by fostering strong relationships with key suppliers and internal teams. If you have a solid background in service support with modern digital technologies and industry best practices, we want to hear from you.

Key Responsibilities:

  • Developing and implementing a Service Strategy for digital technologies
  • Ensuring the design and delivery of digital services meet sponsor and user needs
  • Providing 24/7 support for critical systems through internal teams or third-party partners
  • Managing escalation, communication, and review processes for critical issues
  • Ensuring all digital applications and platforms are on supported versions and scheduling technical upgrades
  • Monitoring, reporting, and governing service levels to ensure compliance and quality standards
  • Undertaking capacity and performance planning to manage peak demand

Requirements:

  • Strong technical support skills in monitoring, alerting, task automation, and modern tooling
  • Experience managing and coordinating internal and third-party partners to agreed support strategies and service levels
  • Clear drive to deliver exceptional customer service to colleagues and users of digital applications
  • Demonstrable experience in a product support environment for a large-scale company or service provider
  • Ability to deliver outstanding service in high-pressure environments

Apply now in a few quick clicks

In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.