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Hire Desk Controller – Construction | Burton – DE14 2AP | Full Time
Our client is a specialist provider of engineered solutions for concrete frames, ground engineering and civil engineering applications. They pride themselves on close working relationships with their customers to understand the detailed requirements and provide innovative, cost-effective solutions.
you will be a proactive and detail-oriented Hire Desk Controller to join their dynamic and fast-paced team! In this role, you’ll be at the heart of operations, coordinating equipment hires and ensuring seamless customer service.
What can you expect in return?
The ideal candidate thrives under pressure, communicates clearly and confidently, and has an exceptional eye for detail.
Are you the right person for the job?
- Provide ‘single point of contact’ support to communications and enquiries (telephone/email) from internal and external customers
- Processing of Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing and filing, in a timely and accurate manner
- Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
- To ensure that all work is executed in line with Company policies and procedures
- Develop professional relationships with internal and external customers and provide high levels of customer service at all times
- Take equipment hire and sales enquiries via telephone and/or email from internal (Sales team members) and external customers
- Arrange the on and off-hire of equipment as requested by customers
- Check availability of equipment from within stockholding and/or supply chain
- Check availability of transport to meet delivery and collection requirements as requested by customers and/or propose alternatives where necessary
- Process on hire and sale orders through the Company’s computer system
- Process off hire instructions through the Company’s computer system
- Process equipment returns through the Company’s computer system
- Ensure that all project documentation is completed in a timely manner and up to date with a high level of attention to detail / accuracy at all times
- Take ownership of and deal with / resolve customer queries in a professional manner
- Pro-actively promote the company at all times
- Communicate effectively with other colleagues to ensure high levels of customer service are maintained at all times
- Ensure all activities are executed in accordance with the Company’s Health, Safety, Environmental and Quality procedures
- General administration, including but not limited to incoming/outgoing post, filing, purchasing, etc.
- Undertake office Reception duties as and when required
- Undertake telephone Switchboard duties as and when required
What will your role look like?
- Provide comprehensive support to external Sales Representatives, managing the front trade-sales desk, and handling direct sales calls with a focus on maximising sales opportunities
- Lead the response to technical sales enquiries, ensuring accurate interpretation and clear communication of technical information
- Oversee the production and follow-up of sales quotations to ensure they are competitive and comprehensive
- Strategically delegate sales tasks and projects within the team to enhance efficiency and effectiveness in meeting sales targets, working closely with the Internal Sales Manager
- Act as the primary support for the sales team, facilitating seamless communication and coordination among team members
- Assist in resolving any sales-related issues that arise, ensuring the swift continuation of sales activities
- Oversee and enhance the handling of customer relationships and the response mechanism to sales enquiries, ensuring the team delivers high-quality customer service
- Monitor and report on sales activities and outcomes, providing insights and recommendations for improving sales strategies and techniques
- Ensure all sales processes adhere to company policies and best practices, maintaining professional standards across all activities
If you enjoy working in a lively, supportive environment where every day brings new challenges, click “APPLY” now!
Your data will be handled in line with GDPR.
