Hire Desk Controller – Construction | Burton – DE14 2AP | Full Time

Our client is a specialist provider of engineered solutions for concrete frames, ground engineering and civil engineering applications. They pride themselves on close working relationships with their customers to understand the detailed requirements and provide innovative, cost-effective solutions.

you will be a proactive and detail-oriented Hire Desk Controller to join their dynamic and fast-paced team! In this role, you’ll be at the heart of operations, coordinating equipment hires and ensuring seamless customer service.

What can you expect in return?

The ideal candidate thrives under pressure, communicates clearly and confidently, and has an exceptional eye for detail.

Are you the right person for the job?

Provide ‘single point of contact’ support to communications and enquiries (telephone/email) from internal and external customers
Processing of Hire & Sales orders, throughout the project lifecycle from initial order through to final return, closing and filing, in a timely and accurate manner
Contract administration support to the field sales team for the hire and sale of equipment to the construction industry
To ensure that all work is executed in line with Company policies and procedures
Develop professional relationships with internal and external customers and provide high levels of customer service at all times
Take equipment hire and sales enquiries via telephone and/or email from internal (Sales team members) and external customers
Arrange the on and off-hire of equipment as requested by customers
Check availability of equipment from within stockholding and/or supply chain
Check availability of transport to meet delivery and collection requirements as requested by customers and/or propose alternatives where necessary
Process on hire and sale orders through the Company’s computer system
Process off hire instructions through the Company’s computer system
Process equipment returns through the Company’s computer system
Ensure that all project documentation is completed in a timely manner and up to date with a high level of attention to detail / accuracy at all times
Take ownership of and deal with / resolve customer queries in a professional manner
Pro-actively promote the company at all times
Communicate effectively with other colleagues to ensure high levels of customer service are maintained at all times
Ensure all activities are executed in accordance with the Company’s Health, Safety, Environmental and Quality procedures
General administration, including but not limited to incoming/outgoing post, filing, purchasing, etc.
Undertake office Reception duties as and when required
Undertake telephone Switchboard duties as and when required

What will your role look like?

Provide comprehensive support to external Sales Representatives, managing the front trade-sales desk, and handling direct sales calls with a focus on maximising sales opportunities
Lead the response to technical sales enquiries, ensuring accurate interpretation and clear communication of technical information
Oversee the production and follow-up of sales quotations to ensure they are competitive and comprehensive
Strategically delegate sales tasks and projects within the team to enhance efficiency and effectiveness in meeting sales targets, working closely with the Internal Sales Manager
Act as the primary support for the sales team, facilitating seamless communication and coordination among team members
Assist in resolving any sales-related issues that arise, ensuring the swift continuation of sales activities
Oversee and enhance the handling of customer relationships and the response mechanism to sales enquiries, ensuring the team delivers high-quality customer service
Monitor and report on sales activities and outcomes, providing insights and recommendations for improving sales strategies and techniques
Ensure all sales processes adhere to company policies and best practices, maintaining professional standards across all activities

If you enjoy working in a lively, supportive environment where every day brings new challenges, click “APPLY” now!

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