Customer Services Consultant

Your new company
A prestigious and well-established business with their UK office in Bury St Edmunds.

Your new role
This is a newly created Customer Services Consultant job joining a vibrant and experienced customer service team. Duties include but not limited to:

• Providing efficient and professional customer service.
• Supporting the sales team and the after-sales service team.
• Working on Microsoft Office Suite, SAP and Salesforce.
• Answering telephone calls and emails from customers.
• Dealing with all aspects of customer service (prices, orders, returns, complaints, after-sales service).

What you'll need to succeed
To succeed in this job you will need to be:

• Self-disciplined and efficient, with a flexible and proactive nature.
• Strong influencing skills and effective written and verbal communication and interpersonal skills
• Solid team working skills
• Proven experience in customer service
• Knowledge of Salesforce and SAP is advantageous.
• Strong customer communication skills

What you'll get in return
In return, you will have the opportunity to work with an experienced customer service team.

• 29 days holiday (pro rata) + bank holidays
• Income protection and life insurance
• Pension and private healthcare
• On-site parking
• Hybrid working pattern after probation

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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