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Job Title: Customer Success Manager
Location: Bury St Edmunds
Remuneration: £32,000 - £36,000 per annum
Hours: 08:30am-17:00pm (Monday-Friday)
Contract Details: Permanent, Full Time
Driving Required: Yes
We are currently recruiting for a Customer Success Manager on behalf of our well established client in Bury St Edmunds. As a Customer Success Manager, you will play a vital role in supporting new customers and ensuring their satisfaction while utilising their platforms and services.
Responsibilities:
- Proactively meet and liaise with clients to understand their objectives and goals, providing support and ensuring customer satisfaction.
- Act as the central point of contact for multi-branch customers, maximising their sales opportunities and utilising available budgets.
- Set financial targets and develop strategies in collaboration with internal stakeholders to achieve revenue growth and cross-selling opportunities.
- Manage projects for new accounts and ensure successful delivery of services.
- Collect and analyse customer feedback, resolving any issues and enhancing their training experience.
- Promote the brand and products, building trust and aiding product design and development.
What are we looking for?
- Possess excellent communication skills, conflict resolution abilities, critical thinking, coaching and mentoring capabilities, and team-building expertise.
- Previous Account Management experience.
- A passion for Marketing, and a great commercial mindset.
- Proficiency in Office/PowerPoint/Outlook/Teams.
- A full driving licence and willingness to travel within the UK.
Perks:
- Pension contribution matching
- Bike-to-work scheme
- Potential bonuses.
- Social events and Xmas party.
This is a fantastic opportunity to join a dynamic and innovative organisation, where you can make a significant impact on the success of the companies clients.
If you have a passion for customer success, excellent communication skills, and a desire to work with a talented team, we would love to hear from you. Apply today and become a part of our client's thriving organisation!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
