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- To be the main internal contact point for the business – for both customers and staff
- Dealing with customer contact, e.g., managing quotation/order
- Organising and tracking customer returns, and maintaining a high standard of customer service
- Use of multiple systems and different processes:
- Sage 200 and Odoo system to maintain digital day to day business
- Microsoft Office package, including Outlook for the use of email
- Dealing with any logistical issues that may arise, and being able to rectify and amend these
- Taking inbound calls, dealing with general queries, and dealing with logistics queries
- Processing orders and customer quotation requests
- Dealing with account queries, returns and credits
- Regularly using Sage, including setting up accounts
- Support to the internal and external sales teams
- Monitoring overdue accounts, and taking payments
- Downloading proof of delivery information and updating systems with information received
- Accepting orders, tracking daily parcels and pallet deliveries
- Have excellent communication skills both written and verbal
- Have a confident and friendly telephone manner
- Previous experience within logistics-desirable
- Confident in use of PC to communicate internally and externally
- Previous experience in the use of Sage 200 and Odoo-advantageous
- Casual dress
- Company pension
- Company events
- Sick pay
- 20 days, increasing to 23 days after one years’ service + Bank Holidays
- Cycle to Work Scheme
- Office closure between Christmas & New Year
- On-site parking
