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- Assist the Showroom & Office Manager in delivering budgeted sales and KPI targets.
- Work in partnership with Showroom & Office Manager on KPI analysis to inform decisions and drive sales.
- Actively develop sales opportunities through all channels, from consumer, engineers, builders, architects and other related channels.
- Maintain the Company and brand image to the highest standards.
- Ensure the Showroom and all displays are neat and tidy at all times and that stock is maintained daily.
- Assist the Showroom & Office Manager to organise and monitor showroom maintenance and refits as required.
- Provide an excellent level of customer service, ensuring that customer orders are met as soon and as efficiently as possible.
- Co-ordinate aftercare sales- some examples of this include: organising and arranging the engineer’s diaries ensuring necessary parts or materials have been ordered in preparation for the appointments, taking payments and manage direct debits for the existing customer database and manage logistics to minimise travel between appointment, maximising appointment opportunities and reducing operational losses for unnecessary visits.
- Key holder responsibilities, i.e. opening and closing the showroom, covering in the case of absence, ability to be on site in the event of an emergency.
- High end customer service and retail experience
- Ability to work in a high paced environment and to multitask
- Competent & confident use of computer systems
- Exceptional communicator both written and verbal
- Proven sales and customer satisfaction record
- Familiarity with local market desirable
- Able to drive and access to own vehicle desirable
