- Answering the telephone and dealing with enquires appropriately
- Maintaining their own ledger and being responsible for the customer accounts within this
- Credit checking accounts and releasing orders for customers on referral
- Investigating and recording queries and disputes from customers and/or internal departments
- Maintaining all relevant paperwork and accurate filing of all correspondence
- Look to exceed all customer expectations and ensure that an excellent service is provided
- Communicating any issues that arise
- Chasing customers by telephone, email and letter
- Managing the credit control inbox and directing emails to the correct departments/individuals
- Experience in general administration office duties
- Experience in credit control
- Confident telephone manner
- Organised and reliable
- Good working knowledge of PC’s and software.
- Numerate and literate, excellent all round communication skills