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Customer Service & Logistics Coordinator

Adecco
Posted 7 days ago, valid for 16 days
Location

Bury St. Edmunds, Suffolk IP28 6LD

Salary

£23,000 - £27,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role involves taking inbound calls, processing customer orders, and handling general queries, with a focus on maintaining high customer service standards.
  • Candidates should have at least 1 year of experience in a customer service or sales support role.
  • The position requires effective communication skills, both oral and written, along with a confident telephone manner.
  • The salary for this position is competitive and commensurate with experience, although specific figures are not provided.
  • The role supports both internal and external sales teams and includes tasks like managing overdue accounts and tracking deliveries.

Outline of role:

  • Taking inbound calls, accepting orders and general queries
  • Processing customer quotation requests
  • Processing orders
  • Dealing with returns and credits
  • Taking payments
  • Dealing with account queries
  • Setting up accounts on Sage
  • Monitoring overdue accounts
  • Support to the internal sales team
  • Support to the external sales team
  • Dealing with logistics queries
  • Tracking daily parcel and pallet deliveries
  • Downloading proof of delivery information and updating systems with information received

Main duties:

The primary aim of this role is to be the main internal contact point for the business for both customers and staff. This is a crucial role and provides a very varied work load managing the day-to-day customer contact from point of quotation/order right through to point of dispatch. The role also involves dealing with and rectifying any logistical issues that may arise, create and monitor customer credit accounts, take payments for orders and offer support to both the internal and external sales team. The role will also include organising and tracking customer returns and maintaining our ongoing high standard of customer service.

Skills: Desire, passion and drive to be successful

To effectively communicate in oral and written communications

Confident and friendly telephone manner

Confident use of a PC to communicate internally and externally

Self-managed team player

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.