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Are you a bright, positive, and proactive individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy collaborating with others? If so, we want to hear from you!
As a Customer Service Advisor, you will play a vital role in ensuring our Client's customers receive an outstanding experience. You’ll be responsible for managing customer orders, answering queries, and supporting our internal teams to achieve seamless service delivery.
This is a varied role where no two days are the same, requiring someone who is adaptable, a quick learner, and eager to contribute to the team’s success.
Key Responsibilities
- Customer Support: Handle orders and queries courteously and promptly, ensuring customer satisfaction.
- Order Processing: Accurately process customer orders, plan logistics, and confirm delivery requirements.
- Communication: Liaise with Account Managers, the Customer Service team, and other departments to ensure smooth operations.
- Live Chat Management: Respond to online queries and assist with web-based CRM updates, particularly during busy seasons.
- Marketing Campaigns: Follow up on campaigns to secure orders and strengthen customer relationships.
- Problem-Solving: Proactively address issues, ensuring customer needs are met while adhering to company processes.
- Additional Duties: Provide sample products upon request and assist with any other reasonable tasks as assigned by management.
What We’re Looking For
- A positive, "can-do" attitude with a willingness to tackle any task.
- Strong communication skills, with the ability to take instruction from multiple people.
- Exceptional attention to detail and organisational skills.
- Competence in using web-based systems, e-commerce platforms, and ERP systems (SAP experience is a bonus).
- A collaborative team player with the ability to stay calm under pressure.
- Adaptability and problem-solving skills, with a proactive approach to work.
What our client can offer offer:
- A supportive and dynamic team environment.
- Flexible working arrangement: work from home on Fridays.
- Opportunities to contribute to meaningful projects and campaigns.
- Comprehensive training and support to ensure your success.
This a a full time temporary ongoing opportunity, which is due to start Mid Feb 2025. Hours of work are Monday - Friday 830 - 5pm.
How to Apply
If you’re ready to make a positive impact and join a team that values your skills and contributions, we’d love to hear from you!
To Apply: Please apply to Crem recruitment who are acting as an employment business in relation to this vacancy.
