Customer Service Administrator

Hales Group Limited

Posted 13 days ago, valid for 3 days

Bury St. Edmunds, Suffolk IP28 8JZ, England

Part Time

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Sonic Summary

The position of Customer Service Administrator offers a salary of £12.50 - £13.50 per hour depending on experience.
This temporary role is located on the outskirts of Bury St Edmunds and follows a Monday to Thursday office-based schedule with remote work on Fridays.
The successful candidate will handle customer inquiries via phone and email, ensuring efficient communication with various departments.
Key skills required include great attention to detail, excellent communication skills, and previous experience using SAP.
Candidates should have prior experience in a similar role to meet the demands of this position.

Customer Service Administrator£12.50 - £13.50 per hour DOEOutskirts of Bury St Edmunds8:00am-5pm with one hour for lunch Monday - Thursday: office-based, Friday: work from homeTemporary Our Client based near Bury St Edmunds is searching for an ambitious team player to join their team as a Customer Service Administrator on a temporary basis, to ensure that all orders and queries are dealt with in a timely and accurate manor, providing an excellent level of service to their customers- exceeding their expectations. The successful candidate will work with members of the team to ensure all Customer Service functions are dealt with to the same high standard. Main Duties and Responsibilities:• Dealing with customer enquiries via telephone and email• Ensuring strict communication is kept with multiple departments to ensure that the Customer Account is as efficient as possible• Maintaining the company CRM system • To meet team objectives and KPIs and identify ways to continually improve • To receive and deal with any questions from both Customers and internal departments, involving the Customer Service manager when issues are raised• To liaise with the warehouse, logistics and all internal departments on a day to day basis to ensure that the customers orders are completed and delivered as requested Key Skills:• Great attention to detail and excellent understanding of the business and products• Excellent communication skills • Previous experience using SAP • Able to extract and present data If you are interested in this position, please apply with a current CV or alternatively, contact the Bury St Edmunds office on for more information.

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