Customer Service Coordinator

Hales Group Limited

Posted 10 hours ago, valid for 18 days

Bury St. Edmunds, Suffolk IP30 9ND, England

Part Time

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Sonic Summary

The position of Customer Service Coordinator offers a salary range of £25,000 to £26,000 and requires previous experience in a customer service environment.
This full-time role is based in Bury St Edmunds and operates Monday to Friday on a temp-to-perm basis.
The successful candidate will support the sales team and engage with both internal and external customers to maintain high service standards.
Key responsibilities include handling orders, returns, and after-sales service, along with general administrative duties.
Strong communication skills and familiarity with Salesforce and SAP are essential for this role.

Customer Service Coordinator £25,000-£26,000Full time, Monday – FridayTemp-to-permBury St Edmunds On behalf of our client based on the outskirts of Bury St Edmunds, we are searching for a Customer Service Coordinator to join their welcoming team. The successful candidate will have previous experience within a customer service environment, excellent administrative skills and will demonstrate strong communication skills.The chosen candidate will be supporting the sales team, dealing with customers (both internal and external) to ensure that a consistently high level of service is provided. Responsibilities:

Supporting the sales team to achieve maximum efficiency
Dealing with customers and clients via telephone calls and emails
Ensuring that outstanding customer service is demonstrated throughout each working day
Dealing with orders, returns, sales, and after sales service
Dealing with both internal and external customers
Handling general administrative duties where required

Key Skills:

Previous experience within customer service
Knowledge of Salesforce and SAP
Demonstrates strong customer service skills
Works well as part of a team, however, is also able to use own initiative and be self-disciplined
Strong verbal and written communication skills
The ability to acknowledge and deal with frequently asked questions

If you are interested in this role, please apply with a current CV or contact the Bury St Edmunds office for more information.

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