Customer Service Coordinator

Hales Group Limited

Posted 3 days ago, valid for 8 days

Bury St. Edmunds, Suffolk IP28 6LD

Full Time

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Sonic Summary

The position of Customer Support Coordinator is available for £11.79 per hour on a temporary, ongoing basis in Bury St Edmunds.
The role requires the candidate to have previous experience in a Customer Service environment.
Key responsibilities include being the first point of contact for customer queries and resolving issues professionally.
Candidates should demonstrate excellent customer service skills and the ability to handle difficult situations calmly.
The job offers weekly pay, holiday entitlement, and 24/7 support.

Customer Support Coordinator£11.79 per hourMonday to FridayBury St EdmundsTemporary- ongoing On behalf of our client based in Bury St Edmunds, we are searching for a Customer Support Coordinator to join a friendly and welcoming team on an ongoing temporary basis. Reporting to the Customer Support Manager, the successful candidate will be responsible for being the first point of contact for customer queries, maintaining inboxes, and working collaboratively within a team. Main duties and responsibilities:

Demonstrating excellent customer service at all times
Ensuring a professionalism when dealing/interacting with customers or colleagues
Being the first point of contact to deal with and resolve issues that may arise
Dealing with complaints in an appropriate manner
Collaborating with other individuals to ensure strong teamwork
Dealing with phone calls and emails in a timely manner

Key skills:

Able to demonstrate professionalism and positivity
Previous experience within a Customer Service environment is essential
Ability to work collaboratively, but also use own initiative when required
Able to deal with difficult situations in an appropriate and calm manner
Able to priorities certain tasks, acknowledging the most important to be completed

Why work with Hales?

Weekly Pay
Holiday entitlement
24/7 support
Travel scheme
Rewards

If you are interested in this position please apply with a current CV or contact the Bury St Edmunds for more information.

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