Customer Service Coordinator

Hales Group Limited

Posted 11 hours ago, valid for 20 days

Bury St. Edmunds, Suffolk IP30 9ND, England

Part Time

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Sonic Summary

The position is for a Customer Service Coordinator with a salary range of £25,000-£26,000.
This is a full-time role, operating Monday to Friday, and is temp-to-perm based in Bury St Edmunds.
Candidates should have previous experience in a customer service environment and possess strong communication and administrative skills.
The role involves supporting the sales team, handling customer inquiries, and managing orders and returns.
Knowledge of Salesforce and SAP is preferred, and the ability to work both independently and as part of a team is essential.

Customer Service Coordinator £25,000-£26,000Full time, Monday – FridayTemp-to-permBury St Edmunds On behalf of our client based on the outskirts of Bury St Edmunds, we are searching for a Customer Service Coordinator to join their welcoming team. The successful candidate will have previous experience within a customer service environment, excellent administrative skills and will demonstrate strong communication skills.The chosen candidate will be supporting the sales team, dealing with customers (both internal and external) to ensure that a consistently high level of service is provided. Responsibilities:

Supporting the sales team to achieve maximum efficiency
Dealing with customers and clients via telephone calls and emails
Ensuring that outstanding customer service is demonstrated throughout each working day
Dealing with orders, returns, sales, and after sales service
Dealing with both internal and external customers
Handling general administrative duties where required

Key Skills:

Previous experience within customer service
Knowledge of Salesforce and SAP
Demonstrates strong customer service skills
Works well as part of a team, however, is also able to use own initiative and be self-disciplined
Strong verbal and written communication skills
The ability to acknowledge and deal with frequently asked questions

If you are interested in this role, please apply with a current CV or contact the Bury St Edmunds office for more information.

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