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- Answering incoming sales calls
- Supporting the Showroom Manager
- Provide excellent customer service whilst guiding the customer throughout the sales process- this involves technical advice, design advice and resolving customer queries
- Creating quotations, processing payments, arranging deliveries, and providing outstanding aftersales service
- Support the sales team in managing any issues quickly and effectively to limit disruption to the customer Journey.
- Providing advice on suitability, sizing, pricing whilst showcasing a natural flair for interiors
- Updating the CRM system with relevant client information and daily activity
- Arranging samples to be dispatched
- Problem resolution
- Guide the sales team in closing sales
- Assist with new starter inductions and training
- Experience in a sales environment
- Experience in the luxury goods market (desirable)
- Knowledge of interiors (desirable)
- Extremely well organised and able to prioritise tasks
- Enthusiastic and hands on – this is a busy, fast-paced company
- Self-motivated with the ability to inspire those around you
- Strong customer focus
- Excellent communicator
- Minimum of 2 years sales experience
- Must have experience in using a CRM
- Familiar with Microsoft office
- A great place to work with a friendly and welcoming team
- Competitive salary
- Bonus structure
- Optional pension scheme
- Additional leave through years of service
- Sick pay after completion of probationary period
- Company events
- Employee discount
- Employee assistance programme
- Free on-site parking
- Purchase additional annual leave scheme
- Induction training
- Development opportunities
