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Working as part of a UK based IT infrastructure, security and operations team supporting the business's internal and External IT requirements.
The role will predominantly support staff with day to day and projects.
Client Details
A Japanese Holdings company that produces food products based in London.
Description
- Provide primary point of contact between staff and the ICT Services team and 3rd party specialist partners
- Carry out support in the following areas of technology: Azure, M365, MDM, Desktop PCs, laptops, phones, tablets, software, applications, security, reporting
- Good knowledge of CA, Intune, MFA and other Microsoft technologies including server and OS
- Ensure incidents raised are correctly logged, communicated and managed through to conclusion using organizations helpdesk software
- Provide solutions to staff when working with existing software like M365, Teams and others
- Work within ITSM (incidents, events, problems, changes, assets, etc.), using ITIL framework
- Escalate unresolved incidents to relevant ICT support teams or external suppliers when necessary
- Contribute to the development of documented solutions and maintenance for the user base.
- Conduct IT Training for Staff on how to use systems or equipment
- Manage Continuous Service Improvement, Risk register, and keep documentation up to date
Profile
- Customer Service mind set.
- Key knowledge of Azure and M365 both in support, security and enhancements.
- Good knowledge of Windows 11, Server (Cloud and on-prem), MS Office suite of products, as well as general Internet browsers.
- Experience of network connectivity, WIFI connections, and security (device and environment).
- Experience with building, configuring and troubleshooting builds, MDM, Laptops/PC, Mobile phones, tablets, and printers.
- Experience with effective Troubleshooting and delivering solutions.
- Managed or worked on major incidents or critical applications
- Experience in proving both onsite and remote support.
Job Offer
- Competitive salary
- Hybrid Working
- Fantastic benefits package
- 5% performance based bonus
