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We require aIT Support Technicianto start in St Neots, Cambridgeshire for aPermanent Contractworking for a leading award-winning IT services organisation focused on working with small and medium-sized organisations offering next-generation IT services.
Salary: 25,000- 32,000 per annum depending on experience
Location: Bury Saint Edmunds
Key Requirements:
- Perform technical audits for new clients, highlight deficiencies and the corresponding recommendations in a formal proposal document.
- Initiate and implement projects to a high standard; ensure that the client documentation reflects the changes.
- Investigate, diagnose, and resolve technical issues raised by your client base.
- Provide support to clients owned by other Technical Leads in case of absence or unavailability.
- Work alongside the other team members to deliver complex projects when appropriate.
- Operate in a shift rotation to provide effective cover during operational hours (07:00 - 19:00).
- Take ownership of your tasks and work without supervision.
Successful candidates must have valid:
- Computer Science Degree or other suitable certifications
- Technical proficiency in the following: Microsoft 365, Microsoft Azure, Microsoft Windows Server (2019 and prior), networking (IP & VLAN, DHCP, DNS, firewall configuration, SD-WAN), Experience of working with Microsoft Windows.
- Good understanding of networking.
- Confident with directly dealing with clients in face-to-face contact, over the phone, and via email.
- Familiarity with managed IT services environments.
In return, we offer:
- 25,000- 32,000 per annum
- Competitive Salary based on ability and experience
- Company Profit Sharing Scheme
- 40 Hours per week
- 34 Days holiday per annum including public holidays and Birthday leave
- Contributory company pension
- Discounted gym membership local to our head offices
