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- Annual Salary: £40,000 - £47,000
- Location: Suffolk, UK
- Job Type: Full-time
We are seeking a Service Engineer to join our team and play a pivotal role in the installation, commissioning, and maintenance of our in-house manufactured flow chemistry equipment. This role is ideal for someone who enjoys travel and is passionate about providing exceptional service and support to customers globally.
Day-to-day of the role:- Train new and existing users in the operation of the flow chemistry system, reactors, and software.
- Perform IQOQ certification of newly installed flow chemistry systems worldwide.
- Conduct maintenance and upgrade services on-site in laboratories and at the factory.
- Engage with customers to discuss applications and gather information from their experiences.
- Advise customers on preventative maintenance and repairs to ensure customer satisfaction.
- Provide technical support to customers via phone and email.
- Create technical bulletins and guides to assist users.
- Minimum of 2 years’ experience in a laboratory service or installation role.
- NVQ Level 3 or higher diploma/degree in engineering or chemical engineering.
- Proficient in logical troubleshooting techniques.
- Strong written and verbal communication skills.
- Enjoy travelling and visiting customers.
- Able to work independently with minimal supervision after training.
- Willingness and ability to travel internationally.
- Experience within a scientific industry and working in a laboratory environment.
- Electro-Mechanical experience.
- Experience in working overseas.
