Administrator / Sales Team Support Administration Assistant

Administrator / Sales Team Support Administration Assistant with previous inside sales support or administrative experience who has excellent customer service, communication and Microsoft Office skills is required for a well-established manufacturing company based in Bury St Edmunds, Suffolk, East Anglia.

SALARY: £25,000 - £28,000 per annum (DOE) + Benefits

LOCATION: Bury St Edmunds, Suffolk, East Anglia (IP28) - 100% Office based

You must hold a full driving licenseand have your own vehicle as there is no public transport to the site

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40 hours per week

PLEASE NOTE: Applicants must be authorised to work in the UK

JOB OVERVIEW

We have a fantastic new job opportunity for an Administrator / Sales Team Support Administration Assistantwith previous inside sales support or administrative experience who has excellent customer service, communication and Microsoft Office skills.

Working as the Administrator / Sales Team Support Administration Assistant you will be part of a friendly sales team, where you’ll play a key role in driving growth and building strong customer relationships. Reporting directly to the Sales Team Leader, you will provide timely quotations, support customers with product inquiries, and collaborate with colleagues to maximise sales opportunities.

As the Administrator / Sales Team Support Administration Assistant, you’ll be responsible for generating both short and long-term leads, engaging with existing customers for reviews and referrals, and exploring new business areas in academia and industry.

This is a fantastic opportunity to expand your sales skills, contribute to the company’s success, and ensure excellent customer service in all interactions.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as an Administrator / Sales Team Support Administration Assistant will include:

• Provide accurate and timely quotations to customers for products and accessories

• Maintain strong customer relations through email campaigns and sales-related activities

• Regularly monitor the CRM system to identify current and past opportunities, promoting relevant products to customers

• Support customers with enquiries, rerouting them to the appropriate department / responsible person where necessary

• Help generate leads for both short- and long-term sales opportunities

• Engage with the existing customer base to gather reviews, case studies, citations, and referrals

• Build and maintain strong relationships with the company’s colleagues to maximise sales revenue and deliver excellent customer service

• Keep accurate customer contact records within the company CRM system

• Agree upon and adhere to key performance indicators (KPIs) to drive sales excellence

• Assist the wider sales team with ongoing tenders and sales administration tasks

CANDIDATE REQUIREMENTS

• Highly self-motivated, proactive, quick learner, and organised

• Positive, can-do attitude; friendly, creative, and focused

• Strong written and verbal communication skills

• Proficient in the full Microsoft Office suite

• Ability to maintain accurate customer records

• Strong problem-solving abilities with a customer-focused mindset

• Keen attention to detail and accuracy when completing tasks

• Previous experience in inside sales or administration

• Experience working for a medium-sized global company

• Genuine interest in pursuing a career in customer service and sales

• Proficiency in Microsoft Windows, Excel, and Outlook

• At least 5 GCSEs (or equivalent) in core subjects (English, Maths, Science) at grade C (4) or above

DESIRABLE EXPERIENCE

• Qualification in Customer Service and/or Sales

• Experience using a CRM system to maintain customer records

• Prior experience in customer service or sales of technical products

• Level 3 qualification in English or Science-based subjects

BENEFITS

• 25 days annual holiday + bank holidays

• Pension enrolment according to government guidelines

• Opportunities for growth within an expanding business and sales team

• Free, secure on-site parking

• Modern facilities within commuting distance of Norwich, Ipswich, Cambridge and surrounding areas

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12757

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