Customer Service Administrator Property Consents

Job Title: Customer Service Administrator – Property Consents

Location: Bury St Edmunds, UK

Contract: 12-Month Fixed Term (with potential for extension)

Working Hours: Monday – Friday, 8:30 AM – 5:00 PM

Salary: £15.78 per hour

Job Overview:

Our client, UK Power Networks, is undergoing a restructure and expanding their team. We are currently seeking two highly organized and customer-focused Property and Consents Customer Service Administrators to join the team in Bury St Edmunds. This is a varied and dynamic role that will involve handling a wide range of enquiries and ensuring they are directed to the correct departments within the business.

Key Responsibilities:

• Handling Enquiries: Manage and respond to a diverse array of incoming enquiries, ensuring they are routed to the appropriate teams or departments.
• Customer Service: Provide exceptional customer service over the phone, ensuring a positive experience for all stakeholders.
• Administrative Support: Offer general administrative support across the property and consents teams, including document management and data entry.
• Problem Solving: Use initiative and problem-solving skills to manage enquiries that may not be straightforward, requiring a proactive approach to find the right solution.
• Liaison: Work closely with internal teams across the business to ensure enquiries are handled efficiently and effectively.
• Training and Development: Participate in a comprehensive training program lasting approximately 3 months to become familiar with all aspects of the role.

Key Requirements:

• Experience: Previous experience in a customer service, call centre, office, or administrative role is essential. Experience within utilities or legal consents would be highly advantageous.
• Skills: Excellent communication and interpersonal skills, with the ability to think outside the box and navigate through the business effectively.
• Flexibility: Ability to manage a varied workload and adapt to changing priorities.
• IT Proficiency: Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Working Arrangements:

This role offers a blended working arrangement with initial on-site training. Following the training period, you will continue to work on-site with the possibility of some flexibility in working arrangements as you become more established in the role.

Interview Process:

The interview process will be conducted on-site at UKPN’s Bury St Edmunds office.

If you are a proactive and customer-oriented professional with a background in administration or customer service, and you thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity with UK Power Networks.