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We are looking for a customer focused individual to oversee the running of this scheme. You will build up effective relationships with the Independent Living and wider team to provide excellent housing and support for the customers based there.
Client Details
This role is part of Customer & Communities where you'll help to lead the way keeping our clients promise to more than 100,000 customers.
Description
- Work with older and vulnerable groups to promote an independent lifestyle.
- Take responsibility for housing provision, compliance, and safety checks.
- Work with the customers to ensure wellbeing and engagement.
- Build effective working relationships with wider team, contractors and across the business.
- Deliver excellent customer service at all times.
Profile
Housing experience and background in dealing with diverse customer groups
Understanding of compliance and working to company policy
Relationship building experience both internally and externally.
Good PC skills - MS Office. Strong communication skills
- Ability to manage challenging situations and resolve issues
- CIH level 3 or 4 in Housing Practice, equivalent qualification or the desire to undertake a professional qualification.
Job Offer
Excellent working environment
Friendly Scheme with scope to make it your own - eg adding in of events and weekly socials for customers
Flexibility on hours
31,000 PA
