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Calling all experienced Travel Professionals !! Are you a Travel Consultant based in Bury St Edmunds or surrounding areas? Do you have a passion for travel? Would you like to be rewarded with an excellent basic salary and a great bonus structure? My client is a well-known independent agency keen to recruit a Travel Consultant in their Bury St Edmunds branch, to manage their telephone, e-mail, internet and face-to-face enquiries whilst pro-actively building rapport and turning enquiries into bookings. This is a Fantastic move for a dynamic Travel Consultant to join a thriving company!
JOB DESCRIPTION:
This involves being part of a busy team dealing with customers face to face daily, planning and selling tailor made holidays to worldwide destinations along with any other required travel services to suit each client's requirements.
Our travel consultants work hard to meet and exceed their targets and take pride in offering excellent customer service to gain recommendations and build on our local client bases.
- Working face-to-face and over the phone taking enquires from customers
- Respond to customer enquires promptly whether by phone, email or face to face
- Working in a small friendly team of travel consultants
- Quoting holidays for a wide variety of destinations
- Converting enquiries to bookings to reach targets and earn commission
- Handle all customer service complaints quickly and effectively keeping your manager updated at all times, escalating where appropriate
- Dealing with dynamic packaging/tailor-made itineraries as well as package holidays, to get the right holiday for your customer
- Keeping your product and brand knowledge up to date whilst having an in-depth knowledge of the company's brochures and destinations.
EXPERIENCE REQUIRED:
You must have at least 1-2 years recent retail travel experience and great customer service skills and attention to detail.
- Experience working as a travel agent in a previous role or another travel company
- A passion for travel and the travel industry
- Enjoy working to sales and profit targets
THE PACKAGE:
Competitive (dependent on age and experience) + excellent incentive, commission scheme
Joining a friendly bunch, we listen to our staff, treat everyone fairly, celebrate long service and loyalty, are flexible, fun, and sociable to create the best environment we can for our employees to flourish.
We are looking for someone who can work at least 3 days a week, but up to 5 days per week, you'll need to be able to work retail hours Monday - Saturday 9am - 5pm, we'll also need someone who is flexible to work on a Sundays on a rota if required. You'll be guaranteed at least one full weekend off per month. There is no ability to work on a hybrid basis with this role.
- Discounts on Travel and Holidays
- 29 Days Holiday Inclusive of Bank Holidays, increasing on length of service
- Excellent incentive, commission schemes
- Overseas educational travel opportunities
- Standard Life Pension - 3% Employer Contribution, 5% Employee
- Social Events: Summer Party, Christmas Party, Quiz nights and other socials.
INTERESTED?
Follow the instructions to apply, attaching your CV. This vacancy is being managed by (url removed) / (phone number removed)
