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Fast growing service business based in the Bury area requires a Customer Service Executive, this is a role that sits within the Customer Service team. This is an newly created role due to the growth in the business.
This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff.
Responsibilities
- Act as the primary point of contact to key accounts
- Manage and resolve a wide range of account queries
- Continuously develop the service offering to key accounts
- Communicate any billing issues to the billing team and vice versa
- Be the primary point of contact for the roll out programs making the business aware of any challenges and performance of the program
- Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues
- Support the launch of new products of services through effective internal and external communication
- Support back-office in providing aftersales support and customer care
- Various standard and adhoc reporting
Desired personal attributes
- Excellent organisational skills
- Self-motivated
- Excellent verbal and written communication skills
- Good arithmetic skills
- Computer literate with strong Excel and Outlook skills
- Excellent attention to detail
- Good at working as part of a team and individually
In return this role offers an excellent package along with development and progression, there is also a bonus offered with this role and the opportunity to progress within this growing business.
