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Fast growing service business based in the Bury area requires a Customer Service Executive, this is a role that sits within the Customer Service team. This is an newly created role due to the growth in the business.
This is a newly created role due to the growth of the business. The primary function of this role is managing all account queries through a first-class customer centric approach. My clients strength is in the quality of service reflected in the knowledge and enthusiasm of their staff.
Responsibilities
Act as the primary point of contact to key accounts
Manage and resolve a wide range of account queries
Continuously develop the service offering to key accounts
Communicate any billing issues to the billing team and vice versa
Be the primary point of contact for the roll out programs making the business aware of any challenges and performance of the program
Ensure all the half hourly data sent to managing agents is complete and accurate and make the managing agents aware of any issues and timescales to resolve issues
Support the launch of new products of services through effective internal and external communication
Support back-office in providing aftersales support and customer care
Various standard and adhoc reporting
Desired personal attributes
Excellent organisational skills
Self-motivated
Excellent verbal and written communication skills
Good arithmetic skills
Computer literate with strong Excel and Outlook skills
Excellent attention to detail
Good at working as part of a team and individually
In return this role offers an excellent package along with development and progression, there is also a bonus offered with this role and the opportunity to progress within this growing business.
