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Astute's Nuclear team is collaborating with the leading provider of sealing solutions for cable and pipe transits to recruit a Customer Service Advisor for its Bury office.
The Customer Service Advisor role comes with a salary of 28-30k, a great bonus scheme, 20 days annual leave and many more fantastic benefits.
If you're a Customer Service Advisor and are looking to work for an organisation that puts integrity and people at the forefront of everything it does, then submit your CV to apply today.
Responsibilities and duties
- Manage incoming enquiries through incoming calls and emails in a professional manner.
- Process and supply quotations and basic technical documentation.
- Order processing through an ERP system.
- Aftersales and logistics- ensuring the customer receives the goods within the agreed timeframe.
- Invoicing and credit control process- communicating both verbally and via email to ensure payment is made within the agreed timeframe.
- Work with internal and external sales teams to ensure the customer journey is smooth and the customer experience is above expectations.
- General office duties.
Professional qualifications
We are looking for someone with the following:
Experience in using an ERP system.
Ability to use Microsoft office programs.
Computer literate.
Excellent time management skills.
Personal skills
The Customer Service Advisor role would suit someone who has:
- Proven ability to work as part of a close team.
- Excellent interpersonal communication skills (written and oral).
- Ability and confidence to prepare and present solutions and strategies to groups of co-workers, clients or prospects.
- Desire to grow within a growing company.
Salary and benefits of the Customer Service Advisor role
- Competitive Salary of 28-30k and bonus scheme
- Private medical cover for you and your family (once completed probation period)
- 20 Days holiday per annum, increase to 25 Days after 2 years full service
- Company pension contribution scheme
- Long service bonus paid every 3 years
Astute People are acting as an employment agency in relation to this vacancy. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We encourage applications from individuals from all backgrounds but candidates must be able to demonstrate their ability to work in the UK. Astute is also committed to the government's Disability Confident Employer initiative. We endeavour to get back to everyone, however, if you have not heard anything after 7 days, please consider your application unsuccessful.
