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Service based business based in the Bury area requires a Customer Service Delivery Advisor. This role is due to growth and is in addition to the Customer Service roles. The primary function of this role is managing all account queries through a first-class customer centric approach. As an independent service provider my client’s strength is in the quality of their service reflected in the knowledge and enthusiasm of its staff.
Reporting to the Customer Service Team Leader duties of this role include:
- Act as the primary point of contact between the business and its key accounts
- Manage and resolve a wide range of account queries
- Continuously develop the service offering to key accounts
- Communicate any billing issues to the billing team
- Be the primary point of contact for the customer roll out programs making the business aware of any challenges and performance of the program
- Ensure all the data is sent to the correct people is complete and accurate and make the managing agents aware of any issues and timescales to resolve said issues
- Support the launch of new products of services through effective internal and external communication
- Make the business aware of competitors and their offerings in the market
- Support back-office in providing aftersales support and customer care
- Various standard and ad hoc reporting
The right candidate will have:
- Excellent organisational skills
- Self-motivated
- Excellent verbal and written communication skills
- Good arithmetic skills
- Computer literate with strong Excel and Outlook skills
- Excellent attention to detail
- Good at working as part of a team and individually
In return this role offers a motivated work environment, excellent package including bonus and perks. This role also offers career progression to the right person.
