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Time Recruitment is representing a client seeking a motivated and detail-oriented Data Analyst to join their growing team. The primary focus of this role is to support the management of a metering portfolio, liaise with stakeholders, and ensure accurate data flows related to Metre Asset Managers (MAMs). The successful candidate will play a key role in ensuring the timely and efficient resolution of queries and managing metering processes within the energy industry.
Key Responsibilities:- Manage all Metre/Automatic Metre Reader (AMR) installations, exchanges, removals, and asset update data flows, ensuring data sources are aligned and maintained.
- Source key stakeholder details and update all relevant systems, ensuring all appointments and de-appointments are correct.
- Resolve issues arising from incorrect metre or AMR data promptly and efficiently.
- Manage and rectify industry metre reading rejections.
- Liaise with customers, metering partners, reading agencies, other energy suppliers, and internal stakeholders to resolve metre and data queries.
- Support the business in its AMR and Smart metre roll-out strategy.
- Request, remove, or re-synchronise AMR devices with metering agencies within agreed SLAs.
- Ensure metre readings are obtained and submitted within specified timeframes.
- Process industry file flows that update metre point data, ensuring accurate billing at both industry and supplier levels.
- Maintain and develop high levels of customer service to support the operational and sales functions of the business.
- Provide regular and ad hoc reports.
- Strong verbal and written communication skills.
- Excellent organisational abilities and attention to detail.
- Ability to prioritise and manage tasks in a fast-paced environment.
- High level of accuracy in all areas of work.
- Initiative to propose solutions and take action independently, with the confidence to challenge the status quo.
- Flexible approach, with a willingness to assist in other areas of the business.
- Excellent interpersonal skills and the ability to build relationships with senior managers and stakeholders.
- Strong persuasion, influencing, and negotiation skills.
- Proficient in MS Office, particularly MS Excel.
- Experience in an operations function within an energy supplier.
- Advanced MS Excel knowledge.
- Experience working as a third-party agent such as a MAM/MOP/DC.
This role offers an excellent opportunity to join a dynamic, growing team. The duties listed above are not exhaustive and may evolve in line with the business's needs.
Benefits:- Free breakfast and lunch in the office
- 25 days holiday (plus bank holidays)
- Annual bonus scheme
- Flextime
- Free parking
- Wellbeing support
- Onsite gym
- Exciting social and team-building events
To find out more about this exciting opportunity, apply today!
