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My client is a fast growing energy provider based in Bury. They are looking 2x Metering Analysts as new additions to their team. This client is expanding and growing in 2025 - if you have energy experience - this is a great role!
The primary focus of this role is to assist with the management of the businesses metering portfolio, Meter Asset Managers (MAMs) and internal and external stakeholders. The role includes industry process and project management of metering services or query management.
The role also includes contacting either customers, suppliers or third parties in order to obtain read information. Additionally, you will be expected to have strong communication skills, organisational skills and be able to work within a pressured department to tight deadlines.
Reporting to the Operations Manager duties will include:
- The management of all Meter/Automatic Meter Reader (AMR) installations, exchanges, removal or asset update data flows ensuring all data sources are aligned and maintained
- Sourcing MAM details and updating all relevant systems and ensuring all appointments and de-appointments are correct
- Resolving any issues that may arise from incorrect meter and/or AMR data in a timely and effective manner
- To manage and remedy industry meter reading rejections
- Liaise with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries in a timely and effective manner
- To support the business with its AMR and Smart meter roll out strategy
- To request, remove or re-synchronize AMR devices with metering agencies within agreed SLAs
- Ensure meter readings are obtained and submitted to the industry within a specified timeframe
- Process industry file flows that update relevant meter points so that the supply point data held is accurate both at industry and supplier level to allow accurate billing
- Maintain and develop high levels of customer services to support the businesses operational and sales functions
- Providing regular and adhoc reports
The right candidate will have;
- Good verbal and written communication skills
- Strong organisational skills
- Able to prioritise within a busy challenging environment
- Excellent attention to detail and a high level of accuracy in all areas of work
- The initiative to propose solutions, to take action independently and have the confidence to effectively challenge the status quo
- Flexible approach to work with a willingness to be involved in other areas of the business as required
- Excellent interpersonal skills with the ability to establish credibility and build relationships with Senior Managers and other internal and external parties
- Ability to successfully persuade, influence and negotiate with internal and external parties
- Proven working knowledge of MS Office including MS Excel
- Experience of an operations function within an energy supplier
- Advanced working knowledge of MS Office including advanced MS Excel
In return an excellent package is offered for this role along with development and progression.
