IT Support Engineer

Our dynamic and ever-growing business client seeks a passionate and logical IT Support Engineer with solid cloud experience. In this role, you will act as an escalation point for the Service Desk on infrastructure-related incidents and perform day-to-day administration of all infrastructure-related systems.

These positions will be four days onsite and one remote.

• Perform day-to-day server administration tasks.
• Respond to critical incidents and standard service requests.
• Complete technical project work on server and storage hardware, Active Directory, VMWare vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365.
• Establish and maintain effective relationships with business users and IT teams.
• Perform routine IT system maintenance tasks, including patches and configuration changes.
• Administer Windows Server, Active Directory, and VMWare vSphere.
• Carry out cloud-based admin tasks and troubleshooting in GCP, Microsoft 365, and Microsoft Azure.
• Take technical responsibility for small projects as allocated by the line manager.
• Assist with technical tasks on larger projects requiring changes to the IT infrastructure.
• Update technical documentation to enable the IT Service Desk to resolve more incidents without escalation.

• Self-motivated with a strong understanding of complex technical environments and technologies.
• Practical problem-solving skills to drive incidents to resolution.
• Excellent written and verbal communication skills.
• Proactive attitude towards improving systems to enhance performance and reduce support incidents.
• Ability to share ideas and highlight areas for improvement.

• In-depth knowledge of Active Directory, including Group Policy.
• Experience administering a Windows Server estate (2012 R2+).
• Experience supporting Microsoft 365.
• Experience administering VMWare vSphere (7.0+).
• Good understanding of networking concepts, including DNS and DHCP.
• Experience supporting server and storage hardware, preferably HPE.
• Strong analytical skills to quickly and accurately respond to reactive problems.
• Experience working in an ITIL environment, understanding end-to-end processes across the organisation.

• Competitive salary and benefits.
• A collaborative and innovative work environment.
• Opportunities for professional growth and development.

Join our client's team and help drive excellence in IT infrastructure management!