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- To maximise rental income, recover debts and prevent tenancy breakdown.
- Monitor current arrears cases ensuring prompt action is taken, including legal action where necessary to control and recover outstanding arrears.
- Support tenants to maximise their income including arranging welfare benefit and housing benefits advice and guidance on ways of dealing with debts, working with partners and customers to reduce and prevent rent arrears
- Collect and case manage rent arrears and other charges including former tenant arrears, service charges and garage rent, by managing and monitoring accounts using housing management systems, including authorising appropriate legal action.
- Work with customers who are experiencing financial difficulties, identify the reasons for debt, offer advice and negotiate agreements to pay rent and arrears. Liaise with partner agencies, signpost and refer customers, as appropriate.
- Promote a rent first culture within the team, the wider organisation and with tenants.
- Prepare legal documentation relating to rent arrears for Court, Introductory Tenancy Review Panel Hearings and Extension Review Panel Hearings.
- Conduct interviews with tenants including carrying out home visits in line with policies and procedures. Ensure that appropriate, tailor-made solutions are offered in the best interest of the customer and the company in accordance with policy, best practice and relevant legislation.
- Undertake trial benefit assessments and help customers maximise their income and opportunities by encouraging them to take up benefits / other grants and engage in capacity building, training, work and other programmes. Signpost to welfare and debt advice services, as appropriate.
- Represent the organisation in legal proceedings taken against tenants for non payment of rent, present cases, give evidence in person, act as a witness and be cross examined at Court and Introductory Tenancy Review Hearings, as appropriate. Answer any defence submitted and challenge any inaccurate statements made, as appropriate.
- Oversee evictions and assist the Court Bailiff to ensure vacant possession of properties, as appropriate.
- Manage Court orders, ensuring any terms are complied with and any Court directives are met within specified timescales
- An experienced housing professional with a working knowledge of supported housing and tenancy management services.
- A wide variety of knowledge of welfare benefits and an ability to apply knowledge to different scenarios.
- Knowledgeable on relevant legislation and regulation.
- An excellent communicator and great at collaboration with internal and external partners.
- Able to make swift and sound decisions, even difficult ones, without reference to others in the best interest of the organisation and our customers.
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
