Relationship Support Manager

Are you an experienced professional in commercial banking or bridging lending with a passion for providing exceptional relationship support? Do you thrive in a fast-paced, customer-focused environment and enjoy leading a team to deliver outstanding results? If so, we have an exciting opportunity for you to join our dynamic team!

About the Role:

As the Relationship Support Manager, you will lead a team of 5 Client Relationship Executives (CREs) to ensure the smooth operation of the loan administration process while delivering a top-tier service to our customers. You will work closely with our Chief Operating Officer to develop training programs, enhance your team's skills, and maintain the highest standards of loan management, especially in the onboarding and KYC processes.

You will be the key point of contact, ensuring all external relationships with brokers, customers, surveyors, and solicitors, as well as internal stakeholders such as administrators, credit risk, legal, and finance teams, are effectively managed. You will oversee a large pipeline of cases, ensuring they are processed efficiently and in compliance with company policies and lending standards.

Key Responsibilities:

• Lead and manage a team of 5 CREs, ensuring excellent loan administration and customer service.
• Collaborate with the COO to design and deliver high-quality training programs to upskill team members.
• Ensure your team can analyse and interpret financial data (e.g., credit searches, bank statements, property valuations) to support lending decisions.
• Oversee the management of client relations throughout the loan process, from application to completion and beyond.
• Ensure accuracy and attention to detail in all data input and written communication.
• Build and foster successful relationships with external and internal stakeholders.
• Oversee a high-volume pipeline of cases, ensuring compliance with company standards and lending policies.
• Maintain a strong understanding of fraud prevention, company policies, and compliance guidelines.

Skills and Experience Required:

• Experience working in a commercial banking or bridging lending environment within a customer-supporting role.
• Familiarity with loan management, particularly the onboarding process, including KYC requirements.
• Exposure to the credit and underwriting process (desirable, but not essential).
• Experience in developing and training team members (desirable).
• Strong numeracy and analytical skills, with attention to detail.
• Excellent communication skills, both written and verbal.
• Strong organisational and time management skills, especially when managing a high-volume case pipeline.
• Customer-focused mindset and the ability to act as a brand ambassador.
• Ability to collaborate with various internal and external teams.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A collaborative and supportive working environment.
• The chance to lead a talented team in a growing company.

I

f you are passionate about relationship management in the commercial banking or bridging lending space and are ready to make a significant impact, we'd love to hear from you!