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CUSTOMER SERVICE MANAGER CAERPHILLY
£30,000 - £40,000, depending upon experience
Monday - Friday between 8 am - 5.30 pm
Our client, a leading technology manufacturer, is looking for a Customer Service Manager to join their fast-paced and rapidly growing team. As a Customer Service Manager, you will motivate and lead a team of customer ambassadors as well as managing complex customer inquiries.
BENEFITS
This role offers 25 days holiday, plus an extra day for your birthday! Additional benefits include private medical, a free company product and multiple training opportunities. There are employee discounts, free on-site parking, a cycle to work scheme, a company pension and casual dress for comfort. It’s a fantastic working environment in a new office.
RESPONSIBILITIES
As a Customer Service Manager, you will:
- Support, coach and develop the Customer Service team.
- Act as an escalation point for difficult calls and complaints.
- Be responsible for designing training, monitoring calls, upskilling and cross training the team.
- Analyse, diagnose, and resolve errors, faults, and incidents from customers.
- Ensure information is recorded accurately and continually to support improvements and decision making.
- Prioritise and monitor workload.
- Provide excellent customer service, building rapport through open and interactive communication.
WHAT YOU NEED
To be considered for the role of Customer Service Manager, you will need:
- Previous experience managing a customer service team, including performance management, coaching, training and mentoring.
- The ability to work well under pressure, in a high-volume environment.
- Complex query and complaint management experience.
- Experience with CRM systems
- Excellent organisation and time management skills.
- A warm and friendly disposition, with the passion for helping customers.
- Excellent communication skills, both verbal and written, to liaise at all levels
NEXT STEPS
If you are you an enthusiastic and hardworking individual, and are interested in becoming a Customer Service Manager, then apply with you CV today! Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.
Why wait? Don’t miss out. Apply today!
