Customer Service Administrator

Do you have effective customer facing administration experience? Do you consider yourself to be IT literate with great attention to detail? Are you based in or around Caerphilly?

Catnic is a leading steel manufacturer with a focus on sustainability and a presence in Caerphilly since 1969. The successful applicant for the Customer Service Representative will be someone who can act as a key contact for stakeholders and is proactive, reliable and a team player. 

Role - Customer Service Representative 

Pay - £12.47ph

Location- Catnic Ltd/TATA, Pontypandy Industrial Estate, Caerphilly CF83 3GL

(100% office based)

Shift pattern- Mon-Fri, standard office hours  37 hours per week 

Duration- 12 months 

Responsibilities:

• Offering customer support to stakeholders, both internal and external

• Acting as a focal point for operational matters relating to customers

• Creating sales order and processing promptly and accurately

• Providing quotations to customers in a timely manner 

• Managing the input of orders and ensuring availability of product

• Signposting stakeholders in the right direction for queries you are unable to resolve 

• Working with operations and logistics departments to successfully meet the needs of the customer

• Recording and resolving customer complaints

• Retrieving and storing proof of delivery

• Being involved in customer service improvement interventions

• Adhering to UK Health and Safety legislation and company policies relating to such at all times 

• Collaborating data into IT systems

Experience needed:

• Prior experience in a customer facing administrative role 

• Previous experience working with numerical data 

• Capacity to operate with minimal supervision 

• Strong IT literacy skills with MS Office

• Experience with in house IT systems 

• Confident telephone manner 

• Strong verbal and written communication skills 

• Excellent interpersonal skills 

• Exceptional attention to detail 

Benefits:

• Advice and editing on your current CV

• Dedicated team throughout your journey within the role

• Paid holiday

• Exclusive online services including restaurant and retail discounts

• Chance to receive £300* for referring a friend

• Opportunity for progression into permanent roles

• Competitive rates of pay

Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements. 

All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.