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Job Title: Customer Service Co-ordinator
Location: CaerphillyEmployment Type: Full-Time
Our client pride themselves on delivering exceptional service and building lasting relationships with their customers. They are looking for a dedicated Customer Service Co-ordinator to join their dynamic team and help them continue to provide support to their clients. Due to an internal promotion they have an amazing new position.
Key Responsibilities:
- Develop and maintain a thorough understanding of products, services, and pricing.
- Communicate order statuses, check delivery schedules, and analyze sales history.
- Provide outstanding customer service by keeping customers informed about their orders.
- Collaborate with sales, technical services, and production teams to resolve customer inquiries and complaints.
- Accurately enter and maintain customer records and order statuses in our systems.
- Uphold a professional manner in all customer interactions.
- Participate in training to enhance your skills and knowledge.
- Adhere to health and safety protocols in the workplace.
- Be flexible with working hours to meet deadlines.
- Adapt to new technologies and methods as introduced by the company.
What We’re Looking For:
- A genuine customer service mindset with a passion for helping others.
- Strong communication skills and a professional attitude.
- Ability to work well in a fast-paced environment and think on your feet.
- Proficiency in IT with a keen eye for detail.
- A team player who thrives on collaboration and problem-solving.
Why Join Us?
- Be part of a supportive and friendly team.
- Opportunities for professional development and training.
- Contribute to a company that values customer satisfaction and teamwork.
- Free onsite parking
- Progression
- Hybrid working
- Paid gym membership
