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Customer Care Executive

Reed
Posted 2 days ago, valid for 16 days
Location

Caerphilly, Caerphilly CF83 3AR, Wales

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The Customer Service Co-ordinator position is a full-time role based in Caerphilly, offering a salary of £25,000 per year.
  • The ideal candidate should have at least 2 years of experience in a customer service role and possess a genuine customer service mindset.
  • Key responsibilities include maintaining product knowledge, communicating order statuses, and collaborating with various teams to resolve customer inquiries.
  • The company emphasizes professional development, providing training opportunities and a supportive team environment.
  • Additional benefits include free onsite parking, hybrid working options, and a paid gym membership.

Job Title: Customer Service Co-ordinator

Location: CaerphillyEmployment Type: Full-Time

Our client pride themselves on delivering exceptional service and building lasting relationships with their customers. They are  looking for a dedicated Customer Service Co-ordinator  to join their dynamic team and help them continue to provide support to their clients. Due to an internal promotion they have an amazing new position.

Key Responsibilities:

  • Develop and maintain a thorough understanding of  products, services, and pricing.
  • Communicate order statuses, check delivery schedules, and analyze sales history.
  • Provide outstanding customer service by keeping customers informed about their orders.
  • Collaborate with sales, technical services, and production teams to resolve customer inquiries and complaints.
  • Accurately enter and maintain customer records and order statuses in our systems.
  • Uphold a professional manner in all customer interactions.
  • Participate in training to enhance your skills and knowledge.
  • Adhere to health and safety protocols in the workplace.
  • Be flexible with working hours to meet deadlines.
  • Adapt to new technologies and methods as introduced by the company.

What We’re Looking For:

  • A genuine customer service mindset with a passion for helping others.
  • Strong communication skills and a professional attitude.
  • Ability to work well in a fast-paced environment and think on your feet.
  • Proficiency in IT with a keen eye for detail.
  • A team player who thrives on collaboration and problem-solving.

Why Join Us?

  • Be part of a supportive and friendly team.
  • Opportunities for professional development and training.
  • Contribute to a company that values customer satisfaction and teamwork.
  • Free onsite parking
  • Progression
  • Hybrid working
  • Paid gym membership

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.